Home / FAQs

Since many of your gowns are samples, what is the condition of the dresses you sell?

All of our sample wedding dresses and bridal accessories are in excellent, next to new condition. Dresses and accessories have never been worn and are samples or from canceled weddings. Dresses have not been altered. If you have questions regarding the condition of a specific gown or would like additional photographs of a gown or accessory, please email us at info@alovestorybridal.com.

Do you offer special order gowns?

Yes, we do! We offer a selection of special order gowns that fit a non-traditional, modern aesthetic. We feel this is an offering that is very limited to brides in the Upstate NY area.

Many of these gowns are from emerging designers and are one-of-a-kind looks so that you can really express your personal taste and individual style. We aim to source these gowns to be between $800-$2500. 

Do you sell bridesmaid dresses, mother of the bride dresses or flower girl dresses?

At this time we do not sell or consign bridesmaid, mother of the bride or flower girl dresses. 

What is your shipping policy?

You can read more about our shipping policy here.

Do you accept returns?

Yes for online returns only. Click here for more information on how to return an item.

What sizes are your gowns?

Our sample gowns vary in size depending on the week but the majority are in bridal sizes 10 and 12, equating to regular dress sizes of 6 to 10. Our special order dresses are fit to your measurements. In store, we typically have samples of our made-to-order dresses in sizes 8, 10 and 12 to try on, but it will vary by style. 

What is the process for consigning my bridal gown or wedding accessories?

Find our more information on the consignment process.

How does Love Story determine consignment selling price of my dress?

As a general rule of thumb and general industry standard, a sample or pre-owned gown that's in excellent condition and less than three years old typically can sell for 50% of the original retail price.

Gowns from highly regarded bridal designers can sell for 60-70% of the original retail price. A number of factors including the designer, age, condition, style, size, alterations, etc. influence the consignment selling price of your gown.

I had my wedding gown altered, can it be consigned?

No, at this time we are not accepting wedding gowns that have been altered. 

How long is the consignment period?

The initial consignment period is three months. In the event your item(s) have not sold at the expiration of three months, Love Story will discuss the return of the item(s), the extension of the consignment term, pricing adjustments or other options to encourage the sale of your item(s).

What if my bridal gown or accessories are damaged while on consignment at Love Story?

A Love Story Bridal will take the utmost care of your items while in our possession. If your item(s) are damaged in our store, we will professionally repair or clean your items.

If your item is damaged beyond repair or lost/stolen, A Love Story Bridal will deem a sale has occurred and you will be paid your agreed upon commission rate.

Will Love Story list my consigned item(s) for sale online?

Yes, in addition to having your item(s) placed for sale at our retail store location, we will also place your item(s) for sale on our website www.alovestorybridal.com.

How much will I earn if I consign my dress with Love Story?

Consignors are entitled to 50% of the selling price of the gown less taxes, cleaning fees, or other expenses occurred by Love Story.

On the 10th day of each month, Love Story prepares checks for consignors whose items were sold during the previous month.

Checks for item sales made online will be paid when items are no longer returnable to Love Story according to Love Story’s online return policies.

Where is the Love Story store located?

Our store is located in downtown Troy, NY at 188 River Street, Troy, NY 12180. We will be opening our doors in early September.

How do I schedule an appointment? 

Click here to schedule an appointment.

Do I need an appointment for wedding gowns? 

No, but one is recommended to ensure you receive a great shopping experience. If you have not made an appointment, please call ahead at 518-545-3137 to make sure we can accommodate you and provide the best dress shopping experience for you.

What can I expect from an appointment? 

Once you schedule an in-store appointment, you will be assigned a stylist who will guide you through the gown selection process.

At your appointment, you'll receive one-on-one attention for 90 minutes. Your stylist will help you select gowns and accessories, provide sizing advice, reserve requested samples (when available) and help accessorize your wedding day look.

What if I need to cancel my appointment?

We have a 24-hour cancellation policy. You will receive a reminder email 48 hours before your appointment. You can reply to the email to confirm or cancel, or you may call the store directly.

If we don't hear from you by 8 p.m. the day before your appointment, we will open it up to another bride. 

What are my options if appointments are fully booked and I want to try on wedding gowns? 

We recommend calling our store to be added to a wait list. Our store team will call customers on the wait list as soon as an appointment slot opens.

What should I bring with me to my appointment?

We suggest that you bring your own nude or white undergarments. This may include a strapless bra, underwear, and/or shapewear, and shoes at the desired height. You may also want to bring an elastic hairband if you plan to wear your hair up.